Refund policy

Return and Refund Policy

We want you to be happy with your purchase from One Great Shop. Please review the following return and refund information before placing your order.

30-Day Returns

We have a 30-day return policy for eligible products. You have 30 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags when applicable, and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at info@onegreatshop.com before sending your item back.

Approved returns should be sent to:

One Great Shop
495 Lake Shore Lane
Grosse Pointe Woods, MI 48236

If your return is approved, we will provide a return shipping label along with instructions for returning your item. Items returned without prior authorization may not be accepted.

Custom and Personalized Orders

Custom, personalized, and special-order items are final sale and cannot be returned or refunded, except when an item arrives damaged, defective, or incorrect due to an error by One Great Shop.

A custom order is an item created or personalized specifically at a customer's request. Products and designs offered as standard selections on our website are not considered custom orders solely because the customer selects an available size, color, design, or other standard product option.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received an incorrect item, contact us as soon as possible at info@onegreatshop.com so we can evaluate the issue and make it right.

Other Non-Returnable Items

We do not accept returns on sale or clearance items or gift cards.

If you have questions about whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If your item is eligible for return under this policy, you may return the original item and place a new order for the item you would like.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at info@onegreatshop.com.

This version is much better for One Great Shop because it makes the distinction you explained earlier crystal clear: choosing a standard design, size, color, etc. from your website doesn't make an item “custom.” A true custom order is something specifically created or personalized at the customer's request.

It also aligns much more cleanly with what we just entered in Google Merchant Center: 30-day returns, new/unused items, no direct exchanges, free return label, 10-day refund processing, with custom orders excluded.