Shipping policy
One Great Shop Shipping Policy
Last Updated: September 2026
Thank you for shopping with One Great Shop. We carefully prepare and package each order and want you to know what to expect after placing your order.
Order Processing
In-stock, ready-to-ship items are generally processed within 2–5 business days.
Custom, personalized, and made-to-order items require additional production time. Most custom orders are completed within 7–14 business days, depending on the size and complexity of the order.
Production times are estimates and may vary during busy seasons, large events, holidays, or periods of high order volume.
Shipping
Standard shipping within the United States is a flat rate of $8.00. The applicable shipping charge will be displayed at checkout.
Once your order has shipped, you will receive a shipping confirmation with tracking information when tracking is available.
Delivery times provided by the shipping carrier are estimates and begin after your order has been processed and shipped. One Great Shop cannot guarantee carrier delivery dates.
Local Delivery
Local delivery may be available for eligible orders in our local delivery area. If available for your order, the option will appear at checkout. Please follow the delivery information provided with your order.
Team, Club & Fundraiser Orders
Orders associated with a team, club, organization, fundraiser, or special event may have specific production, pickup, or delivery arrangements.
When group distribution is being used, orders may be delivered to a designated team or organization representative rather than shipped individually. Any special distribution information will be provided with the applicable order or fundraiser.
Shipping Delays
Once a package has been transferred to the shipping carrier, delays caused by the carrier, weather, holidays, or other circumstances outside of One Great Shop's control may occur.
If your tracking information shows an unusual delay, please contact us and we will assist you in determining the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to One Great Shop because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Damaged Packages
If your package arrives damaged, please contact One Great Shop as soon as possible and provide photos of the packaging and damaged merchandise.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the shipping carrier. You may then contact One Great Shop for assistance.
Questions About Your Order
If you have questions regarding production, shipping, pickup, or the status of your order, please contact One Great Shop through the contact information provided on our website.